GREAT SERVICE TAKES TWO

Recently, MSN City Guides featured an article reminding customers that they too play an important role in securing quality service when dining out.

The author, Zane Schmalzer, presents readers with six simple ways to ensure great service.

1. Communicate your goals for the evening to your server.
2. Make sure your server is aware of your food likes and dislikes, as well as any food allergies.
3. Expect the best, and trust the restaurant to provide you with a positive and enjoyable dining experience. Leave your memories of bad dining experiences at home.
4. Don’t be afraid to make special requests or to get clarification of menu items.
5. Be pleasant, and don’t for get to smile.
6. If something does go wrong, speak up immediately. Give your server and the restaurant a chance to make things right.

As I read the article, I couldn’t help but think; what if we substitute CPA and financial terms for server or restaurant and related restaurant terms?

As a customer, you need to let your CPA know what your service expectations are and whether or not they are being met.

As a service provider, your CPA has a responsibility to meet or exceed your service expectations.

Also, consider how to apply these same principles to your business when working with your customers.

To read the complete article, visit: http://cityguides.msn.com/restaurants/article.aspx?cp-documentid=3795099&page=1

And, why not send a copy to your CPA as well.

If the article is no longer available on MSN, please let me know. I will be happy to forward you a copy.