Make the Most of Your Resources

My Friend Ric Payne, CA shared the following information on Facebook this morning:

I read that the source of competitive advantage had shifted from access to natural resources, financial strength & market access to: technology, human capital & organizational capacity to manage change. Little wonder intangibles have gone from being 38% of market cap in 1982 to 85% in 2000! Where will it end? Will tangibles even be relevant in the future?

With this in mind, many small businesses may think they are at a disadvantage due to the limited resources (technology, human capital and organizational capacity) that they have internally. But, this does not have to be the case. Many small businesses over come the lack of internal resources by making the most of the opportunities available through external resources. Such resources include CPAs who are members of the Principa Alliance, their bankers, their attorneys, industry organizations, and fellow business owners (through the Business Boot Camp).

Brenda Richter, CPA is a member of the Principa Alliance.

Customer & Team Loyalty

Robin Sharma’s VLog on customer service reminds me of the work I do with my customers – reminding them that the goal isn’t to satisfy their customers but to dazzle them. We must exceed our customers’ expectations.

The March topic for Business Boot Campers was Team & Customer Loyalty. We went through a case study of a small business just like theirs that incorporated Frederick Reichheld’s Six Common Principles of Team and Customer Loyalty. These principles apply to any business and it starts and finishes with the individual business person, not with complicated software packages, expensive databases or highly energized committees.

Boot Campers had a truly extraordinary experience, and left with the tools they needed to create similar experiences in their business.

Fearless - The True Entrepreneurial Spirit

Rebecca Tervo, CPA shares her entrepreneurial experience.

http://tervofinancialfitness.com/blog/2010/03/fearless-and-in-pursuit-of-my-business-dreams/

If you are looking for a CPA like Rebecca in central and southern California, please contact Brenda Richter, CPA.

One Page Financial Report

Check out a sample of the best one page financial report in the universe.

http://www.keepandshare.com/doc/view.php?id=1800190&da=y

Measure What Matters

The Institute for Management Accountants (IMA) and the Santa Barbara Networking Group are holding a joint meeting in March. Brenda Richter, CPA will be leading a dicsussion called: Measure What Matters - Accounting Outside of QuickBooks.

For more information:
http://www.keepandshare.com/doc/1767844/march-2010-mtg-pdf-february-23-2010-3-57-pm-30k?da=y