When Was Your Last HSD?

An HSD is a High Satisfaction Day. In business, HSDs are the days when mission, vision and strategy come together. They are the days when business owners and/or team members are high fiving with a sense of accomplishment. They are the days you say to yourself, “This is why I do what I do.”

Things that trigger an HSD include signing up a new customer, the creation of a new innovative product or service, the completion of a major project, or receiving a heartfelt thank-you from a customer. Michelle Golden shares an example of the latter in a recent blog.

My friend, Ron Baker, was introduced to HSDs by the New Level Group in Napa, California. Ron writes about HSDs in his book Measure What Matters, and suggests that companies should log their HSDs on a community calendar. This makes perfect sense, since as the title of the book suggests, we should measure what matters. And don’t HSDs matter?

If you or a business you know would like assistance in creating a strategy and the related budget that will help you and your team achieve more HSDs please contact a Principa CPA.

If you have an HSD that you would like to share with others, please do so by adding a comment to this post.