Remember me?
I’m the person who calls you and holds on forever while you eventually decide to answer the
phone.
I’m the person who waits patiently for you to arrive when you’re late for our meeting.
I’m the person who doesn’t complain when the promised information never arrives.
Many would say I’m a very nice person.
But that’s not all I am ...
I’m also the person who never comes back to your business.
And I’m the person who laughs out loud when you spend hundreds of dollars every year
trying to win my business when you had it in the first place.
Has this ever happened to you? Could it have happened to your customers?
A Principa CPA can help you develop a customer service strategy that make sure it does not.
Brenda Richter, CPA is a member of the Principa Alliance.
This blog site is dedicated to providing business owners with information regarding non-traditional CPA services and working with CPAs in an entirely new way.
About Me
- Brenda Richter, CPA
- Santa Barbara, California, United States
- Brenda Richter, CPA is not your average advisory firm. Far from it. This firm does so much more than just “keep the score.” The firm will work with businesses to identify areas in the business that are not realizing their full potential and help improve them to build a stronger and more profitable future. The firm’s membership in the Principa Alliance means that customers have access to the collective knowledge and expertise of an international network made up of hundreds of professionals who specialize in consulting to small and medium-sized businesses by providing strategic planning services including creating an Outsourced Financial Management Team. Strategic planning can help you build a clear vision for your business so you can plan—and achieve—the success you deserve. The Outsourced Financial Management Team combined with Delta4 Advisory services provides a business with a structured approach to developing a strategic plan as well as a regular review of financial information as it relates to that plan.
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