Give Your Best

" Nobody who ever gave his best regretted it!"

George Halas

Does your business give its best everyday? Does your business have a strategy in place to continue to give your best and to make your best even better? Are your team members motivated to give their best?

As a business owner, you have the opportunity to work with CPAs who are a members of the Principa Alliance. These CPAs are specially trained and have tools and resources to help you develop a business strategy that you won't regret. And, the offer solutions such as The Team Advisory Board and Towards Awesome Service to get your team motivated to do their best.

TEAM ADVISORY BOARD

Every day your team members are on the front line of customer service. Do your customers experience positive, motivated people who are empowered to help them get what they need, or are they meeting roadblocks at every turn?
If you're thinking of ways to build your business's success, it makes sense to start where the action is—by asking your team!
The Team Advisory Board workshop is a facilitated interactive session designed to help you tap in to your team's collective experience and get a sense of how they feel they can make a contribution, and where they see opportunities for improving your business.
Getting your team's feedback and buy-in is as important getting the same thing from your customers. After all, it's your team who deliver on your business promise to your customers every day. It’s important for your team to be as committed to your business’s success as you are.
By providing a forum for your team to express their thoughts and ideas, you're creating a work environment that gives them a say—and a stake—in your business's success.
The Team Advisory Board guides your team through key areas of your business, such as:

• How they see the business, and their place in it.
• How your team interacts with your customers, and ideas for how to serve them better.
• The business's current systems and process—do they work? And how can they be improved?
• How your business can and does differentiate itself from your competition.
• Your business’s structure—what level of decision making powers do your team members have?

Used in conjunction with the results from a session like the Customer Advisory Board, your team will be committed—and accountable—like never before to deliver a standard of service that will truly delight your customers.
A team that works well together is a fantastic asset for any business, and your customers will really notice the difference.
The Team Advisory Board will help you create an environment that's positive and productive—for you, your team, and your customers.


TOWARDS AWESOME SERVICE

Just some of the ideas and concepts you'll take away from the Towards Awesome Service workshop:

• Create a business your customers love coming back to!
• Create a business your team love to be a part of every day.
• Dramatically increase your customer retention, your team's performance, AND your profits.
• Learn how to move beyond 'customer satisfaction' and into the realms of 'customer delight'.

So if you're ready to take your business to the next level of customer experience—into the realms of delight—then Towards Awesome Service is quite simply a MUST attend workshop.
There's no doubt that businesses that distinguish themselves through service excellence also distinguish themselves with far higher levels of sales and profits.
Towards Awesome Service aims to help you create this distinction in your business so it's more profitable, and more enjoyable—for you, your team, and most importantly, for your customers!
Towards Awesome Service is a facilitated training session that uses a case study approach to teach a unique combination of customer service and business development strategies. Strategies you can apply immediately to achieve real and measurable results for your business.
You'll learn how to easily deliver service that's thoroughly AWESOME!, enhancing the experience your customers have when they do business with you.
So, not only will they be coming back for more—they'll even be referring people to you!At Towards Awesome Service, you'll learn how to generate countless ideas that will make your business really stand out, so it not only becomes more productive and profitable, it becomes a more valuable asset for you!

Brenda Richter, CPA is a member of the Principa Alliance, and is available to provide these and other business advisory services designed to help you to create a business that gives its best.

Have no regrets when it comes to your business.